Privacy Policy

Privacy Policy/Terms & Conditions

Last Updated: January 2014

Skyhigh Networks, Inc. (“Skyhigh Networks” or “We”) values its customers and respects your privacy. This Privacy Policy discloses Skyhigh Networks’ information gathering and dissemination practices for the information collected through our call centers and websites operated by or on behalf of Skyhigh Networks, including without limitation, the website located at www.skyhighnetworks.com (such website shall hereinafter be referred to as this “Site”) and our service (Skyhigh Discovery and Risk Assessment) The use of information collected through our service shall be limited to the purpose of providing the service for which the Client has engaged Skyhigh Networks. We encourage you to read this Privacy Policy before using this Site. Your use of this Site signifies that you agree with all of the terms and conditions of this Privacy Policy, so please do not use this Site if you disagree with any part of this Privacy Policy. Our privacy commitment extends to Skyhigh Networks and all of our brands (which include, but are not limited to, Skyhigh Networks, and Skyhigh Cloud Discovery and Risk Assessment Service.)

Skyhigh Networks has been awarded TRUSTe’s Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe’s Program Requirements and theTRUSTed Cloud Program Requirements including transparency, accountability and choice regarding the collection and use of your personal information. TRUSTe’s mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. If you have questions or complaints regarding our privacy policy or practices, please contact us at privacy_policy@skyhighnetworks.com. If you are not satisfied with our response you can contact TRUSTe here.

The TRUSTe program covers our collection, use and disclosure of information we collect through our website, www.skyhighnetworks.com and our Skyhigh Discovery and Risk Assement Service. The use of information collected through our service shall be limited to the purpose of providing the service for which the Client has engaged Skyhigh Networks.

Skyhigh Networks Inc. complies with the U.S. – E.U. Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from European Union member countries. Skyhigh Networks has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Skyhigh Networks’ certification, please visithttp://www.export.gov/safeharbor/

  1. What are Skyhigh Networks’ practices regarding the collection and use of information?
    1. Personally Identifiable Information:
      1. We may collect personally identifiable information from you (including, without limitation, your name, billing address, shipping address, email address, phone number, event type and date) when you provide it to us such as when you create an account, enter a promotion, sign-up for a newsletter, participate in a survey, contact customer service or otherwise interact with us. We may maintain a record of the purchases you make with us.
      2. Personally identifiable information also includes information regarding which software-as-a-service (SaaS) websites, and any websites, are used, by whom used, when used and the frequency of use.
      3. We may use your personally identifiable information in the following ways:
  • To communicate with you and to send your information by email, postal mail, telephone, or other means about our products, services, promotions and the like;
  • To administer and fulfill information requests and our promotions and offers, and, if you order products or services, to process and fulfill your order and to send you emails to confirm your order status and shipment;
  • To help us learn more about your preferences;
  • To help us address problems with and improve our site design, products and services;
  • To enhance your experience with Skyhigh Networks;
  • To analyze trends and statistics;
  • To protect the security or integrity of our websites and business;
  • To contact you if necessary.

Cookies: This Site uses “cookies,” which are small data files that are stored on your computer when you visit a website. Cookies enable you to use or shop on this Site and may be used in a variety of ways to enhance or personalize your online experience. For example, we may use cookies to enable you to use certain features of this Site, store your preferences, recognize you when you return to this Site, track your orders, and monitor and maintain information about your use of this Site. Cookies also may be used to collect transaction information needed by promotions conducted on this Site. Cookies do not cause damage to your computer system or files, and only the website that transferred a particular cookie to you can read, modify or delete such cookie. You can set your browser not to accept cookies or to notify you when you are sent a cookie, giving you the opportunity to decide whether or not to accept it. If you do not accept cookies, however, you will not be able to access your account information on this Site. Pixel Tags:

  1. We use “pixel tags” (also called “web beacons” or “clear gifs”), which are tiny graphic images, on this Site and in our emails. Pixel tags help us analyze our customers’ online behavior and measure the effectiveness of this Site. We work with service providers that help us track, collect, and analyze this information.
  2. Pixel tags on this Site may be used to collect information about your visit, including the pages you view, the features you use, the links you click, and other actions you take in connection with this Site. This information may include your computer’s Internet protocol (IP) address, your browser type, your operating system, date and time information, and other technical information about your computer. We may also track certain information about the identity of the website you visited immediately before coming to this Site. We do not otherwise track any information about your use of other websites.
  3. Pixel tags and cookies in our emails may be used to track your interactions with those messages, such as when you receive, open, or click a link in an email message from us.
  4. We also work with third-party companies that use tracking technologies to serve information on our behalf across the Internet. These companies may collect information about your visits to this Site and your interaction with our information and other communications. The use of cookies by these third party companies is not covered by our privacy policy. We do not have access or control over these cookies.

Other Information: As you interact with us, certain information may be collected passively, such as your Internet protocol address, browser type, operating system, or the MAC address of a wireless device that you may be using to access our site. This helps us identify you and provide better service to you. An “Internet protocol address” or “IP Address” is a number that is automatically assigned to your computer when you use the Internet. The “MAC Address” or “Media Access Control Address” is an identifier attached to a network adapter, such as your wireless (Wi-Fi) card, device, or component. We partner with a third party ad network to either display advertising on our Web site or to manage our advertising on other sites. Our ad network partner uses cookies and Web beacons to collect non-personally identifiable information about your activities on this and other Web sites to provide you targeted advertising based upon your interests. If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by clicking Here. Please note this does not opt you out of being served advertising. You will continue to receive generic ads. Widgets: Our Web site includes Social Media Features, such as the Facebook Like button [and Widgets, such as the Share this button or interactive mini-programs that run on our site]. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it. What are Skyhigh Networks’ practices regarding sharing and disclosure of Personally Identifiable Information?

  1. Provided that any such disclosure shall be aggregated and on an anonymous, non-personally identifiable basis, the Customer agrees that Skyhigh Networks may use for its business purposes portions of the Customer Data, or specific metrics derived from Customer’s usage of the Skyhigh Networks Services, or both.
  2. We may collect and aggregate statistics on our product usage and any related cloud service usage across Customers that will help Skyhigh Networks perform industry benchmarking of service usage, product usage trending, and for projecting business and operational scaling.
  3. We do not sell your personal information to third parties. We may share the personally identifiable information that you provide us within Skyhigh Networks, and with entities that control, or are controlled by, or are in common control with, Skyhigh Networks (the “Affiliated Entities”), but not any third parties.
  4. We may provide your information to companies that provide services to help us with our business activities such as shipping your order or offering customer service. These companies are authorized to use your information only as necessary to provide these services to us.
  5. If and when Skyhigh Networks is compelled to disclose information, personally identifiable information of any user may be shared with other companies outside Skyhigh Networks: (i) as permitted by law; (ii) in the event of a transfer of ownership or assets of Skyhigh Networks you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information;; (iii) in the event of a bankruptcy of Skyhigh Networks; (iv) where we determine that disclosure of specific information is necessary to comply with the request of a law enforcement or regulatory agency or other legal process; or (v) to protect the interests or safety of Skyhigh Networks or other visitors to this Site.
How do I access or change my information?
  1. You can review and change certain personally identifiable information related to your use of this Site (such as your name and contact information). To access your information at this Site, simply sign in to your account using your email address and password, and you will be able to edit or delete your personally identifiable information in your account profile. Login information, which is a basis for accessing our system is not immediately purged or deleted.
    We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
  2. You can also ask us to update your personally identifiable information by contacting us as described in the section below entitled, “How do I contact you?” We will respond to your request to access within 30 days. Any request to update or delete your personal information may take up to 10 days for your email request and up to 8 weeks for your postal mail request. Requests should be emailed to privacy_policy@skyhighnetworks.com.
  3. Customer Testimonials/Comments/Reviews: We post customer testimonials/comments/reviews on our web site which may contain personally identifiable information. We do obtain the customer’s consent via email prior to posting the testimonial to post their name along with their testimonial. To request removal of your personal information from Testimonials or comments please contact us at privacy_policy@skyhighnetworks.com
  4. Blogs/ Forums: Our Web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personally identifiable information from our blog or community forum, contact us at privacy_policy@skyhighnetworks.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
How do I stop receiving Skyhigh Networks marketing communications?
  1. If you prefer not to receive promotional emails, such as information about new products, special offers and sales events, from one or more of the Skyhigh Networks brands, you can let us know by contacting our customer service as described in the below section entitled, “How do I contact you?”. Please be sure to include your full name and the email address you used when you registered with or made a purchase from the Skyhigh Networks brand. It may take up to 10 days to process your email request.
  2. Please note that when you make an online purchase from us, we will continue to confirm your order status and shipment by email. We may also need to contact you via telephone, email or postal mail with questions or information regarding your order.

Does Skyhigh Networks combine information from different sources? We may combine the personally identifiable information that we collect from you with other information about you that we collect or receive from other sources. This information may be used to improve our websites, to personalize your online experience, to tailor our communications with you, to determine the effectiveness of our advertising, and for other internal business purposes. How do I know my personally identifiable information is secure?

  1. We have in place certain physical, electronic, contractual, and managerial safeguards to protect the security and privacy of your personally identifiable information. No company can fully eliminate security risks connected to handling information on the Internet. You should know that unauthorized persons might attempt to intercept your network communications. We encourage you to exercise caution in accessing Wi-Fi hotspots and other communications networks.
  2. When you enter your personally identifiable information on our websites, we use Secure Sockets Layer (SSL) technology to protect your information as it is transmitted to us. To make sure you are accessing our secure server before you submit personally identifiable financial information, look at your browser’s security level indicator to the right of the address bar or lower right corner of the window. If you see a solid key or a closed lock (depending upon your browser), then SSL is active. To double-check for security, look at the URL or Location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from “http” to “https.”

What about links to other websites? For your convenience and information, this Site may contain links to other websites, which may have privacy policies that differ from our own. We are not responsible for the content or practices of any linked website. Please be aware that the terms of our Privacy Policy do not apply to these outside websites – we recommend that you review the privacy policy of any website that you access through this Site. How do I contact you? For questions about this Privacy Policy, to make choices about receiving promotional communications, to update your personally identifiable information, or to place an order, you can contact any of our Skyhigh Networks brands by email, telephone, or postal mail as follows: Skyhigh Networks, Inc. Attn: Customer Service 1601 S DeAnza Blvd, Suite 248, Cupertino, CA 95014 408-564-0278privacy_policy@skyhighnetworks.com What law governs this Privacy Policy? This Site is controlled and operated by Skyhigh Networks from the United States, and is not intended to subject Skyhigh Networks or any Affiliated Entity to the laws or jurisdiction of any state, country or territory other than that of the United States. Skyhigh Networks does not represent or warrant that this Site, or any part thereof, is appropriate or available for use in any particular jurisdiction. Those who choose to access this Site do so on their own initiative and at their own risk, and are responsible for complying with all local laws, rules and regulations. We may limit this Site’s availability, in whole or in part, to any person, geographic area or jurisdiction we choose, at any time and in our sole discretion. This Site and Privacy Policy are governed by the laws of the State of California, USA, without regard to its choice of law or conflicts of law provisions. What are the California Privacy Rights? California Civil Code Section 1798.83 permits customers of Skyhigh Networks who are California residents to request certain information regarding its disclosure of personally identifiable information to third parties for their direct marketing purposes. To make such a request, please write us: Skyhigh Networks, Inc. Attn: Customer Service 1601 S DeAnza Blvd, Suite 248, Cupertino, CA 95014 408-564-0278privacy_policy@skyhighnetworks.com For additional information, please see:http://www.leginfo.ca.gov/cgi-bin/displaycode?section=civ&group=01001-02000&file=1798.80-1798.84http://oag.ca.gov/privacy How will I know if you update this Privacy Policy? We may update this privacy policy to reflect changes to our information practices. If we make any change in how we use your personal information we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. Information Related to Data Collected through the Skyhigh Discovery and Risk Assessment Service Skyhigh Networks collects information under the direction of its Clients, and has no direct relationship with the individuals whose personal data it processes.Choice We collect information for our clients, if you are a customer of one of our Clients and would no longer like to be contacted by one of our Clients that use our service, please contact the client that you interact with directly.Service Provider, Sub-Processors/Onward Transfer Skyhigh Networks may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by the provisions in this Policy regarding notice and choice and the service agreements with our ClientsAccess to Data Controlled by our Clients Skyhigh Networks has no direct relationship with the individuals whose personal data it processes. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to the COMPANY’s Client (the data controller). If the Client requests Skyhigh Networks to remove the data, we will respond to their request within 30 business days.Data Retention Skyhigh Networks will retain personal data we process on behalf of our Clients for as long as needed to provide services to our Client. Skyhigh Networks will retain and use this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

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