A company that “walks the walk”
Delivering what we call “user-centric IT” can sometimes seem like a pie-in-the-sky goal, something that sounds very good in theory but is seldom delivered in practice.
Not the case. Western Union is a great example of what it means to adapt to the way people work, not the other way around. A leader in global payment services, the company extends its customer-centric approach to its own employees. It empowers its IT organization to deliver technology that helps staff get their work done better, faster, and smarter.
Done under the umbrella of its WISE program – which stands for Western Union Information Security Enablement – the team holds holding regular, in-depth discussions with users around their needs, putting the user at the heart of its decisions. It’s encouraging to see this type of work get the recognition it deserves – it was recently featured in TechTarget and NetworkWorld.
Skyhigh + Okta: Making the cloud more secure together
In order to enable cloud services securely for users, Western Union turned to Skyhigh and Okta, who have built a tight integration between their cloud visibility and enablement and single sign on solutions. In the words of Mike Bartholomy, senior manager of information security: “Skyhigh shares our vision of putting the user at the center of all that we do. We also simplified the user process for authentication using Okta, saving our users time and frustration.”
Skyhigh and Okta work together to let users securely access thousands of cloud applications while meeting security and compliance requirements. The combined solution gives you a single access point from the enterprise directory to your cloud services, with additional policy enforcement via encryption, data loss prevention (DLP), contextual access control, activity monitoring, and anomaly detection.
For Western Union, using both technologies together allowed IT to enable cloud services that were both secure (great news for Western Union) and best-of-breed (great news for their users).
If you’re attending Oktane ’14, make sure to join Mike for his session on Tuesday, November 11th at 1:30 where he’ll speak about how Western Union flipped shadow IT from concern to opportunity.
Or, if you’re not making it to San Francisco, listen to Mike share tips and experience from the WISE program in this on-demand webinar.