Last Updated: 3/29/2017
Skyhigh Networks, Inc. participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework. Skyhigh Networks, Inc. is committed to subjecting all personal data received from European Union (EU) member countries, in reliance on the Privacy Shield Framework, to the Framework’s applicable Principles. To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield List at https://www.privacyshield.gov/list.
Skyhigh Networks is responsible for the processing of personal data it receives, under the Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf. We comply with the Privacy Shield Principles for all onward transfers of personal data from the EU, including the onward transfer liability provisions.
With respect to personal data received or transferred pursuant to the Privacy Shield Framework, we are subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
If you have unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
Under certain conditions, more fully described on the Privacy Shield website at https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint, you may invoke binding arbitration when other dispute resolution procedures have been exhausted.
U.S. – Swiss Safe Harbor Framework
Skyhigh Network, Inc complies with the U.S. – Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal data from Switzerland. Skyhigh Network, Inc has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Skyhigh Network, Inc certification, please visit https://safeharbor.export.gov/swisslist.aspx.
What are Skyhigh Networks’ practices regarding the collection and use of information?
Personally Identifiable Information:
- We may collect personally identifiable information from you (including, without limitation, your name email address, phone number, event type and date) when you provide it to us such as when you create an account, enter a promotion, sign-up for a newsletter, participate in a survey, contact customer service or otherwise interact with us. We may maintain a record of the purchases you make with us.
- Personally identifiable information also includes information regarding which software-as-a-service (SaaS) websites, and any websites, are used, by whom used, when used and the frequency of use. We may use your personally identifiable information in the following ways:
- To communicate with you and to send your information by email, postal mail, telephone, or other means about our products, services, promotions and the like;
- To administer and fulfill information requests and our promotions and offers, and, if you order products or services, to process and fulfill your order and to send you emails to confirm your order status and shipment;
- To help us learn more about your preferences;
- To help us address problems with and improve our site design, products and services;
- To enhance your experience with Skyhigh Networks;
- To analyze trends and statistics;
- To protect the security or integrity of our websites and business;
- To contact you if necessary.
We may also collect from you the following personal information about your contacts:
- Name and email address, in order to provide you with the product update.
When you provide us with personal information about your contacts we will only use this information for the specific reason for which it is provided.
If you believe that one of your contacts has provided us with your personal information and you would like us to request that it be removed from our database, please contact us at email@example.com.
As is true of most web sites, we gather certain information automatically. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data to analyze trends in the aggregate and administer the site.
We partner with a third party to either display advertising on our Web site or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here (or if located in the European Union click here). Please note this does not opt you out of being served ads. You will continue to receive generic ads.
What are Skyhigh Networks’ practices regarding sharing and disclosure of Personally Identifiable Information?
- Provided that any such disclosure shall be aggregated, the Customer agrees that Skyhigh Networks may use for its business purposes portions of the Customer Data, or specific metrics derived from Customer’s usage of the Skyhigh Networks Services, or both.
- We may collect and aggregate statistics on our product usage and any related cloud service usage across Customers that will help Skyhigh Networks perform industry benchmarking of service usage, product usage trending, and for projecting business and operational scaling.
- We may provide your information to companies that provide services to help us with our business activities such as shipping your order or offering customer service. These companies are authorized to use your information only as necessary to provide these services to us.
- If and when Skyhigh Networks is compelled to disclose information, personally identifiable information of any user may be shared with other companies outside Skyhigh Networks: as required by law, such as to comply with subpoena or other legal process, when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.If Skyhigh Networks is involved in a merger, acquisition or sale of all or a portion of its assets, you will be notified via email/and or a prominent notice on our website, of any change of ownership, users of personal information, and choices you may have regarding your personal information. We may also disclose your personal information to any other third party with your prior consent.
How do I access or change my information?
- Upon request, We will provide you with information about whether we hold any of your personal information. You can review and change certain personally identifiable information related to your use of this Site (such as your name and contact information). To access your information at this Site, simply sign in to your account using your email address and password, and you will be able to edit or delete your personally identifiable information in your account profile. Login information, which is a basis for accessing our system is not immediately purged or deleted.We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
- You can also ask us to update your personally identifiable information by contacting us as described in the section below entitled, “How do I contact you?” We will respond to your request to access within 30 days. Any request to update or delete your personal information may take up to 10 days for your email request and up to 8 weeks for your postal mail request. Requests should be emailed to firstname.lastname@example.org.
- Customer Testimonials/Comments/Reviews: We post customer testimonials/comments/reviews on our web site which may contain personally identifiable information. We do obtain the customer’s consent via email prior to posting the testimonial to post their name along with their testimonial. To request removal of your personal information from Testimonials or comments please contact us at email@example.com
How do I stop receiving Skyhigh Networks marketing communications?
- If you prefer not to receive promotional emails, such as information about new products, special offers and sales events, from one or more of the Skyhigh Networks brands, you can click on the “unsubscribe” link found on the email or you can let us know by contacting our customer service as described in the below section entitled, “How do I contact you?”. Please be sure to include your full name and the email address you used when you registered with or made a purchase from the Skyhigh Networks brand. It may take up to 10 days to process your email request.
- Please note that when you make an online purchase from us, we will continue to confirm your order status and shipment by email. We may also need to contact you via telephone, email or postal mail with questions or information regarding your order.
Does Skyhigh Networks combine information from different sources?
We may combine the personally identifiable information that we collect from you with other information about you that we collect or receive from other sources. This information may be used to improve our websites, to personalize your online experience, to tailor our communications with you, to determine the effectiveness of our advertising, and for other internal business purposes.
How do I know my personally identifiable information is secure?
- We have in place certain physical, electronic, contractual, and managerial safeguards to protect the security and privacy of your personally identifiable information. No company can fully eliminate security risks connected to handling information on the Internet. You should know that unauthorized persons might attempt to intercept your network communications. We encourage you to exercise caution in accessing Wi-Fi hotspots and other communications networks.
- When you enter your personally identifiable information on our websites, we use Secure Sockets Layer (SSL) technology to protect your information as it is transmitted to us. To make sure you are accessing our secure server before you submit personally identifiable financial information, look at your browser’s security level indicator to the right of the address bar or lower right corner of the window. If you see a solid key or a closed lock (depending upon your browser), then SSL is active. To double-check for security, look at the URL or Location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from “http” to “https.”
What about links to other websites?
Skyhigh Networks collects information under the direction of its Clients, and has no direct relationship with the individuals whose personal data it processes. If you are a customer of one of our Clients and would no longer like to be contacted by one of our Clients that use our service, please contact the Client that you interact with directly. We may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by the service agreements with our Clients.
Skyhigh Networks acknowledged that you have the right to access your personal information. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to Skyhigh Networks’ Client (the data controller). If requested to remove data we will respond within a reasonable timeframe. In certain circumstances we may be required by law to retain your personal information or may need to retain you personal information to continue providing a service.
How do I contact you?
What are the California Privacy Rights?
California Civil Code Section 1798.83 permits customers of Skyhigh Networks who are California residents to request certain information regarding its disclosure of personally identifiable information to third parties for their direct marketing purposes. To make such a request, please write us: Skyhigh Networks, Inc. Attn: Customer Service 900 E Hamilton Ave #400, Campbell, CA 95008 (866) 727-8383 firstname.lastname@example.org For additional information, please see: http://www.leginfo.ca.gov/cgi-bin/displaycode?section=civ&group=01001-02000&file=1798.80-1798.84http://oag.ca.gov/privacy